Standard UK Delivery
Cost from £5.50 per delivery address. A signature will be required upon receipt.
International orders are charged at different rates depending on the country and you will be advised of these fees in advance.
Only orders placed before 12pm GMT are processed the same day, Orders placed after 12pm GMT will not be processed until the following day.
In the event that an item is temporarily out of stock, you will be notified of the delay and the item will be dispatched to you as soon as it becomes available. All orders are processed in British Pound Sterling.
Overseas deliveries are subject to local import duties and taxes which are payable by the customer upon receipt, and maybe affected by Customs and Excise delays.
Items should be returned new, unused, and unworn. We are sorry, but any goods that are damaged, soiled or altered may not be accepted and will be sent back to the customer.
We require all designers packaging, where applicable, including branded boxes, tags or dust bags, to be returned in new condition.
We are happy to offer a full refund or exchange, within 7 days of receipt (14 days for overseas orders), for any items with which you are not entirely satisfied. Customers are responsible for all return shipping costs.
Return the item unused and in its original packaging together with your completed Returns & Exchanges form (included with your receipt and available to download here).
Important information for International customers
Please mark returned packages 'Returned Items'. Archer Adams will in cure import charges and taxes if this is not written on the package.
We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for goods lost or damaged in transit. Goods are returned to Archer Adams at your own cost. Postage costs will only be refunded if goods are faulty. (Your statutory rights will not be affected). We do not refund postage costs on sale items for exchange.
If you wish to have any returned item value added to your account as Store Credit, rather than a refund, for future use, please clearly state this on the Returns Form. The Store Credit is valid from 12months from date and you can use this at any time, simply by logging into your account. The Store Credit will deduct automatically from any value at the Checkout stage.